Dealer and Customer Support Technical Engineer

Nissan Ireland currently have an exciting opportunity for a qualified Master Technician to fulfil a role within our Network Technical Support team. This is an exciting opportunity to expand your skills, knowledge and experience and excel in an environment that supports your personal and professional development, while delivering industry leading technical support and training to our Nissan dealer network.

Nissan Ireland is responsible for distributing the full range of Nissan New Cars, Electric Vehicles and Light Commercial Vehicles within the Republic of Ireland and has been at the forefront of the Irish motor industry for over 40 years.  In 2019 Nissan Ireland opened a state of the art Technical Training Academy to further support our network technical training requirements.

The role:

  • Provide technical support to the Nissan dealer network to evaluate and resolve technical concerns and customer issues. 
  • Carry out dealer visits as required in order to expedite the repair of urgent cases that cannot be undertaken by other means. 
  • Liaise directly with Nissan customers to resolve concerns and ensure maximum customer satisfaction. 
  • Carry out dealer visits to ensure our dealer network comply with the required aftersales standards. 
  • Attend Nissan conducted technical training and support with the development of network training as required. 
  • Liaise with internal departments to support shared planning and mutual understanding. 

Requirements: 

  • Master-technician qualification with proven diagnostic ability in all fields including engine management and vehicle electrics. 
  • Strong Nissan technical experience is preferred but not essential. 
  • Very strong organisational skills with a high level of attention to detail and ability to work on own initiative.  
  • Excellent communication skills with the ability to communicate effectively both internally and externally at all levels. 
  • Strong verbal and written communication skills in order to deal with customers. 
  • Strong creative and analytical skills. 
  • A good working knowledge of Microsoft Word and Excel. 
  • Full Drivers Licence is required. 

If you feel you have the qualifications, skill set and drive to fulfil the above role please forward your Curriculum Vitae to: aftersales@nissan.ie