Nissan Ireland and all our dealerships take the current COVID-19 situation very seriously. Please be assured our priority during these difficult times remains the safety and well-being of our employees and our customers.
Level of service
It is our hope and aim to maintain normal levels of essential services as far as possible. Currently most of our dealerships remain open for business; we are still offering emergency service and repair work by appointment. We are fully complying with the latest advice from the Irish Government, so certain dealerships may be operating with reduced resources in order to comply with social distancing procedures.
Visiting a Dealership
In accordance with the latest HSE Guidelines, we have instructed our staff to keep a safe distance and refrain from handshakes. So expect a wave and a friendly smile instead! Please bring a bottle of water with you, as we may be unable to offer refreshments as we normally would.
Service & Maintenance
We would like to ensure you while your vehicle is in our care, our dealerships are committed to the following safety and hygiene procedures:
All staff members commit to regular handwashing and use of hand sanitiser, our technicians wear disposable gloves, and disposable car-seat, steering wheel and gear knob protectors will be used during each visit. Contactless drop off may be possible at some of our sites so please discuss when making your booking.
Your vehicle should always be serviced in line with the manufacturer’s service schedule to maintain its warranty and to ensure its general upkeep. However, during the current COVID-19 situation Nissan understands that it can be difficult for customers to travel to their local Nissan dealers, or in some incidences may not be possible to visit at all.
In the event any Customer has routine service, or warranty repair delayed during this COVID-19 period and cannot have the work started and/or completed, Nissan will show flexibility, and any delay will not affect the warranty on the vehicle during this period. We would however ask that you please ensure Engine Oil and Engine Coolant levels are maintained within the normal range, and that you refer to your Owner’s Manual or NISSAN Drivers Guide App, should you require any assistance.
We would also ask our customers to check the Nissan dealer websites for updated information & to keep in contact with your local Nissan dealership to check for the ability to inspect / repair your vehicle if or when needed. This will enable us to plan all work effectively and avoid additional waiting time once we return to a normal situation.
Should you have any questions during this period, please contact your Nissan dealer or our customer service department who will be happy to help.
In the unlikely event that roadside assistance is required, please call 1800 264 264.
We appreciate that these are unprecedented times, but we will continue to support our staff and our valued customer community to the fullest.