The NissanConnect EV app, which is used for the Nissan LEAF (produced up until May 2019) and e-NV200 vehicles (produced up until 2022) will cease operation from 30th March 2026
As a result, remote services (e.g. remote charging control, battery status, remote climate control) through the NissanConnect EV app as well as certain map-related features (e.g. map updates, live traffic, charging stations, online POI searches) will no longer be accessible in affected vehicles from 30th March 2026.
Remaining in-car services such as the Climate Control Timer and Charging Timer will continue to be available through the vehicle’s infotainment system. For further guidance on how to use on-board features, please refer to the Nissan Drivers Guide app or your Owner Manual.
This change is due to the legacy architecture of the current platform, which cannot be upgraded to support future enhancements or align with our ongoing development plans.
FREQUENTLY ASKED QUESTIONS
Which Models Will Still Use NissanConnect EV App?
None. As of March 30, 2026, no models will support the app.
What is the main reason for this sunset?
This change is due to the legacy architechture of the current platform, which cannot be upgraded to support future enhancements or align with our ongoing development plans.
Which features will customers lose?
NissanConnect EV app and services within the Infotainment unit that rely on the MNO (Mobile Network Operator) including:
Certain map-related features (e.g map updates, live traffic, charging stations, online POI searches)
Will the built-in navigation system still work?
Yes, core navigation functions will remain.
However, features that relied on the mobile network - such as map updates, real-time traffic and more will no longer be available.
Will Navigation work without connected traffic data?
Yes, GPS and locally stored maps will function but won't be updated. Connected features like traffic, charging stations, online POI searches will stop working.
Can customers still see live charging station info?
No, This feature will no longer be available in-car.
Will the customer still be able to monitor the vehicle's charging status?
The ability to remotely monitor your charge status via the app will be discontinued.
However, the Charging Timer and all charge status information are available directly on the Infotainment System when you are in the vehicle.
How can customers manage remote features from the 30th March 2026?
Remote services (pre-conditioning, battery management, remote charging) will end on the 30th
of March 2026. Customers can still use the following features accessible directly on the Infotainment screen:
Climate Control Timer
Charging Timer
Can customers upgrade to keep remote services?
Unfortunately not. The current hardware is tied to the legacy architecture, which mean upgrades are not
possible.
Why wasn't the platform designed to be upgradable?
When the current platform was initially designed, technology standards and customer needs were different. We learned from this, and the decision to sunset this service allows us to move to a modern architecture that is more flexible, secure, and ready for future innovation.
What solution could be provided to affected customers?
Key features such as Climate Control Timer and Charging Timer are accessible directly from the Navigation System.
Please refer to the Nissan Driver’s Guide, Owner’s Manual for further guidance on how to use these features onboard.
Why do I still see the NissanConnect EV app on my phone?
The app will not automatically uninstall from your device. If you attempt to open it, you will receive an error message stating:
Please note this app will be discontinued starting from 30.03.2026.
Before this date, if you are experiencing issues connecting, please try again later.
Climate and charge timers remain available via in-car Infotainment.
Thank you for understanding.
Can I still access the NissanConnect portal nissanconnect.eu?
No. Please be aware that the NissanConnect owners portal, which was used to pair the NissanConnect EV app, will be discontinued starting from the 30th March 2026.
What will happen to my Personal data after the sunset?
Your personal data will be deleted, Nissan do not retain it.
Can I use third-party apps for remote car features after the service ends?
No. Starting from the 30th March 2026, remote control services will no longer be available through the NissanConnect Services app. This change also applies to any third-party applications; they will no longer be able to access remote features for your vehicle.
Will I still be able to use the website nissanconnect.eu associated with the NissanConnect EV app?
Since the website nissanconnect.eu is part of the same system, it will be discontinued alongside the NissanConnect EV app from 30th March 2026.
